Trust is our operating requirement.
Customers, payment partners and financial institutions need to know how we run our business. This page explains the commitments behind every Atlas brand and how to raise a concern with us directly.
Payments security
Card payments on Atlas brands are processed by third-party payment service providers that are certified under the Payment Card Industry Data Security Standard (PCI DSS). Card details are entered into the provider’s secure environment and transmitted over encrypted connections.
- Atlas does not store full card numbers or card security codes.
- Each storefront displays the operating company and how charges will be described on the customer’s statement.
- Refunds are returned to the original payment method.
Anti-money-laundering & sanctions
We take a risk-based approach to preventing our business from being used for money laundering, terrorist financing or sanctions evasion.
- Suppliers, service providers and commercial partners are identified, and their beneficial ownership is checked before we enter a relationship.
- Counterparties are screened against applicable sanctions lists, and we do not trade with sanctioned persons or in sanctioned jurisdictions.
- We work only with licensed or regulated payment and banking providers.
- Unusual activity is escalated internally and, where required, reported to the appropriate authorities.
Fraud prevention
Our platform screens transactions and checkout behaviour for signs of fraud and card testing. Suspicious activity is blocked or reviewed before an order is fulfilled. These controls protect customers, card issuers and our payment partners, and they are reviewed regularly.
Data protection
We handle personal data in line with the Personal Data (Privacy) Ordinance of Hong Kong and, where applicable, the data protection laws of the markets in which our brands sell, including the EU and UK General Data Protection Regulation and US state privacy laws.
- We collect only what we need to fulfil orders, provide support and meet legal obligations.
- We do not sell personal data.
- Data is encrypted in transit, and access is limited to those who need it.
- Individuals can ask to access, correct or delete their data by writing to compliance@atlasinternationalcommerce.com.
Read our full Privacy Policy.
Consumer protection
- The full price, including shipping, is shown before payment.
- Shipping times, returns and refund terms are published on every storefront.
- Product descriptions reflect what the customer will actually receive.
- Customers can always reach a support team, and refund requests are handled promptly according to the published policy.
Responsible marketing
Our advertising must be truthful and must not mislead. We do not make unsubstantiated health, performance or earnings claims, use fake scarcity or invented reviews, or hide material terms. Marketing follows the policies of the platforms we advertise on and the consumer laws of the markets we serve.
Anti-bribery & conduct
We do not offer, pay, request or accept bribes or improper payments of any kind, directly or through third parties. We expect the same of our suppliers and partners, and we keep accurate books and records of our transactions.
Complaints & concerns
If you are a customer, start with the support contact on the brand’s website. That is the fastest way to resolve an order issue. If you are not satisfied, or if you want to raise a compliance, privacy or integrity concern, contact us directly:
compliance@atlasinternationalcommerce.com
We acknowledge concerns promptly, investigate them, and do not tolerate retaliation against anyone who raises a concern in good faith.